Booking

Bookings are confirmed upon agreement of the event date and details. By confirming a booking, you agree to these terms and conditions.

Payment

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For schools, organisations, and registered venues, payment may be made via invoice subject to prior agreement.

We reserve the right to decline bookings where appropriate payment arrangements cannot be confirmed.

Cancellations

Cancellations must be made with reasonable notice.

    •    Cancellations within [insert days – e.g. 7 days] of the event may incur a charge

    •    Same-day cancellations may be charged up to 100% of the booking fee

Where possible, we will offer the option to reschedule.

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Access & Requirements

A suitable parking space must be available at the school.

For private bookings, sessions must be held indoors unless suitable weather conditions allow for safe outdoor operation.

Animal Welfare

We reserve the right to modify or withdraw animals from a session at any time where required to protect their welfare, safety, or suitability for the environment.

Health & Safety

All sessions are risk assessed and delivered by trained, insured, and DBS-checked staff.

Participants must follow all handling and safety instructions given during the session.

General

We reserve the right to amend these terms where necessary. Any changes will not affect confirmed bookings.